Amazon Hiring Virtual Assistants To Work From Home

Amazon are recruiting staff in South Africa to work as virtual assistants to work from home to assist customers online. The world’s leading e-commerce company is always trying to make sure that they deliver high level of customer service.


Amazon’s requirements:

  • We operate in a 24/7 environment supporting the North America and UK markets, most of our shifts are overnight and the shift assigned
    to you may require that you work over weekends and public holidays.
  • Shifts are either 4 days, 10 hours per shift or 5 days, 8 hours per shift.
    Internet requirements: Dedicated 10MB Uncapped Fiber (LTE lines are not eligible for this role)
  • Equipment /hardware : Amazon will provide all required computer equipment with a headset that remains property of Amazon
  • Ability to work overtime as required by business – as much as 10 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Maintain regular and reliable attendance, including the daily schedule as assigned

Knowledge & Skills Required
Customer Service Skills:

  • Demonstrate dedication and commitment to problem resolution
  • Be firm
  • Demonstrate a positive attitude
  • Be able to resolve a conflict situation
  • Have patience with customers and remain cool & calm
  • Be able to explain complex concepts effectively
  • Be able to take responsibility in any given situation
  • Demonstrate data accuracy
  • Demonstrate multi-tasking abilities
  • Use situational judgement to determine actions
  • Have a detail-oriented working style

Technically Savvy:

  • Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
  • Ability to translate complex technical information / instructions into a simple language that would ensure seamless trouble shooting
  • Ability to problem solve
  • Awareness of latest trends and developments in the technology industry
  • Demonstrate the ability to apply knowledge to new situations
  • Be able to use judgement and common sense to answer customer questions
  • Demonstrate willingness to share knowledge with team members and customers

Qualifications required

  • Completed NQF Level 4 qualification or higher
  • At least 3 months of work experience (any environment)
  • Internet requirements: dedicated 10MB Uncapped Fibre (LTE lines are not eligible)
  • Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable
  • Good command of English (verbal and written)
  • Typing, phone, and computer navigation skills
  • Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools
  • Ability to cope well in a high pressure environment while maintaining high quality outputs
  • South African Citizen/Permanent Resident

For all of the other requirements view the application details on the the Amazon Website.


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